OPTIMUM Website Support
Your website represents your business and brand. In the dynamic world of the internet first impressions count and online consumers will rarely give you a second chance. If your website experiences downtime or becomes vulnerable to malicious attack, it can erode your credibility, disrupt your business, restrict potential customers from contacting you, and even prevent you from selling your goods and services.
At CDAA® we understand that your website is a critical tool for your business. It’s one of your biggest online marketing assets which needs to remain operational to your consumers and users 24/7.
Support that’s guaranteed.
An OPTiMUM™ Support Agreement is a guaranteed support solution for your single, or group of websites. This agreement is uniquely created for websites which have been built and hosted by CDAA® after their delopyment.
The purpose of the OPTiMUM™ Website Support Agreement is to help protect, maintain, support your website, or group of websites by keeping their software and architecture up to date and operating to their optimum efficiency through a schedule of routine maintenance and applied services.
What does OPTiMUM™ Website Support cover?
Under your OPTiMUM™ Website Support Agreement, CDAA® support engineers will provide unlimited user helpdesk support and ensure your websites content management system (CMS) remains up to date and compliant where possible to the CDAA® build specification. This is achieved by applying the most recent version updates of the software* available, and where appropriate. In addition we will apply high-priority patches to help protect against system vulnerabilities throughout the term of the agreement.
CDAA® will also provide technical repair services for any issues found which cause your website to no longer comply with its original* build specification.
How are my support requirements configured?
An OPTiMUM™ Website Support Agreement is uniquely tailored to suit each and every client application. We recognise that while there are many similarities between the various website technology platforms available today, your own website’s implementation, maintenance requirements and user-support needs are going to be specific to your business.